Salon Opening Hours
MONDAY CLOSED - SPECIALTY APPOINTMENTS WELCOME
TUESDAY 9AM - 5PM
WEDNESDAY 9AM - 5PM
THURSDAY 9AM - 7PM
FRIDAY 9AM - 5PM
SATURDAY 9AM - 2PM
SUNDAY CLOSED
SALON POLICIES, TERMS & CONDITIONS
If you are unable to attend your appointment, please allow 48 hours notice. A late cancellation will result in a no-show fee.
It is a requirement that all services must have a non-refundable deposit at the time of booking. If you wish to cancel before the 48 hour window, this deposit will be refunded. A text message link will be sent to you once the appointment is made.
Please arrive to your appointment on time. If you haven't arrived, your appointment will be automatically marked as a no-show 15mins after the scheduled time.
Consent forms and waivers must be completed before the service commences where the stylist feels necessary.
All salon prices are determined by length & density of hair as well as time.
Our eftpos fee is 1.44% + $0.29 for each transaction. We also take cash and bank transfer as a way of payment.
At Icon Salons HB, we strive to ensure that every client is delighted with their experience and results. To maintain our high standards and provide clarity, please review our policy on refunds and redos:
No Refund Policy: Due to the time and materials involved in our services, we do not offer refunds for any services performed. We ask that you communicate openly with your stylist or technician during your consultation and throughout the appointment to ensure your satisfaction with the process and results.
Redo Policy: If you are not satisfied with the results of your service, we offer a ‘re-do’ service within 1 week of your original appointment at no additional cost. Please adhere to the following steps to qualify for a redo:
1. Contact Us Promptly - Notify us within 24 hours of your appointment if you are dissatisfied with the outcome.
2. Provide Feedback - Clearly explain the issue you experienced so that we can address it effectively.
3. Schedule the appt - Arrange a follow-up appointment with the same stylist or technician who performed the initial service.
Important Notes:
1. The redo service must be for the same service as originally performed.
3. The redo appointment must be booked within 14 days of the original service, pending our availability
4. We reserve the right to decline a redo request if the client has altered the original service and/or not followed aftercare instructions.
Your satisfaction is our priority, and we are committed to working with you to achieve your desired results. If you have any questions or need further clarification about our policy, please feel free to contact us.